The Empathetic Product Manager - Advanced
This course provides product managers with a comprehensive understanding of empathy and empathy-adjacent soft skills, as well as guidance on how to apply them throughout the product development lifecycle.Â
The course is divided into two parts: Basic and Advanced. In the Advanced course, you will learn how to navigate conflict, influence without authority, cultivate empathetic product teams, and measure the impact of empathy through self-paced learning modules.
Course Curriculum
Introduction
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Module 5: Navigating Conflict and Influencing without Authority
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- Introduction
- Building on Empathetic Communication
- Navigating Conflicts Constructively with Empathy
- Technique 1 : Understanding Underlying Needs
- Technique2 : Separating People from the Problem
- Technique 3 : Focusing on Interests Not Positions
- Influencing Without Authority - The PMs Superpower
- Strategies for Empathetic Influence
- Building Trust and Psychological Safety
- Module 5 Key Takeaways
- Article: Why Empathy is the Key to Success for Your Next Product Objective
- Module 5 Activities and Looking Ahead
- Reflective Writing
- Case Study
Module 6: Cultivating Empathetic Product Teams
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- Introduction
- Empathy, Psychological Safety, and Team Performance
- Fostering Empathy in Cross Functional Teams
- Creating Inclusive Environments
- The Leaders Role: Modeling Empathy and Emotional Intelligence
- Strategy: Shared User Research Reviews
- Strategy: Collaborative User Interviewing/Debriefs
- Strategy: Retrospectives Focused on Collaboration and Empathy
- Strategy: Promoting Resilience and Self Compassion
- Strategy: Cross Functional Shadowing and Pairing
- Article: The Importance of Empathy in the Workplace
- Module 6 Key Takeaways
- Module 6 Activities and Looking Ahead
- Activity: Team Empathy Assessment & Action Plan
- Optional Activity: Facilitate an Empathy-Focused Retrospective:
Module 7: Ethical Considerations and Measuring Impact
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- Introduction
- Ethical Implications of Empathetic Insights
- Prioritizing Inclusive Design and Accessibility
- Recognizing Cognitive Biases in Product Decisions
- Mitigating Bias - Strategy 1 - Challenge Assumptions
- Mitigating Bias - Strategy 2 - Seek Diverse Perspectives
- Mitigating Bias - Strategy 3 - Continuous User Interaction
- Mitigating Bias - Strategy 4 - Structured Frameworks
- Mitigating Bias - Strategy 5 - Conscious Effort
- Measuring Empathy's Impact - User Satisfaction and Engagement
- Measuring Empathy's Impact - Loyalty and Qualitative Sentiment
- Correlating Empathy with Business Outcomes
- Broader Impact - Team and Stakeholder Metrics
- Article: Overcoming Cognitive Bias as a Product Manager
- Module 7 Key Takeaways
- Module 7 Activities and Looking Ahead
- Ethical Dilemma Analysis
- Impact Measurement Plan
- Optional: Investing in Empathy
Module 8: Synthesis, Application, and Action Planning
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