Introduction
Module 5: Navigating Conflict and Influencing without Authority
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Introduction
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Building on Empathetic Communication
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Navigating Conflicts Constructively with Empathy
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Technique 1 : Understanding Underlying Needs
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Technique2 : Separating People from the Problem
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Technique 3 : Focusing on Interests Not Positions
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Influencing Without Authority - The PMs Superpower
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Strategies for Empathetic Influence
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Building Trust and Psychological Safety
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Module 5 Key Takeaways
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Article: Why Empathy is the Key to Success for Your Next Product Objective
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Module 5 Activities and Looking Ahead
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Reflective Writing
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Case Study
Module 6: Cultivating Empathetic Product Teams
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Introduction
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Empathy, Psychological Safety, and Team Performance
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Fostering Empathy in Cross Functional Teams
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Creating Inclusive Environments
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The Leaders Role: Modeling Empathy and Emotional Intelligence
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Strategy: Shared User Research Reviews
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Strategy: Collaborative User Interviewing/Debriefs
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Strategy: Retrospectives Focused on Collaboration and Empathy
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Strategy: Promoting Resilience and Self Compassion
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Strategy: Cross Functional Shadowing and Pairing
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Article: The Importance of Empathy in the Workplace
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Module 6 Key Takeaways
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Module 6 Activities and Looking Ahead
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Activity: Team Empathy Assessment & Action Plan
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Optional Activity: Facilitate an Empathy-Focused Retrospective:
Module 7: Ethical Considerations and Measuring Impact
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Introduction
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Ethical Implications of Empathetic Insights
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Prioritizing Inclusive Design and Accessibility
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Recognizing Cognitive Biases in Product Decisions
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Mitigating Bias - Strategy 1 - Challenge Assumptions
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Mitigating Bias - Strategy 2 - Seek Diverse Perspectives
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Mitigating Bias - Strategy 3 - Continuous User Interaction
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Mitigating Bias - Strategy 4 - Structured Frameworks
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Mitigating Bias - Strategy 5 - Conscious Effort
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Measuring Empathy's Impact - User Satisfaction and Engagement
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Measuring Empathy's Impact - Loyalty and Qualitative Sentiment
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Correlating Empathy with Business Outcomes
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Broader Impact - Team and Stakeholder Metrics
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Article: Overcoming Cognitive Bias as a Product Manager
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Module 7 Key Takeaways
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Module 7 Activities and Looking Ahead
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Ethical Dilemma Analysis
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Impact Measurement Plan
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Optional: Investing in Empathy
Module 8: Synthesis, Application, and Action Planning
